Your Privacy Matters
At UmbraLink, we handle some of the most sensitive parts of your life. We don't take that responsibility lightly. Our systems are built to keep your mental health data secure, private, and within your control.
How we guard your journey is our highest priority.
Introduction to Data Protection
Welcome to our Privacy Policy. We're dedicated to protecting your personal data and your right to privacy in accordance with Singapore's Personal Data Protection Act (PDPA). Does the thought of your personal data being online feel overwhelming? We understand. That's why we've drafted this clear, honest guide on how we collect, use, and shield your information.
Information We Collect
We only ask for details that help us provide the care you deserve. This includes:
- Personal Identifiers: Your name, contact details, and NRis/FIN for registration.
- Mental Health Records: Session notes and health history needed for effective clinical support.
- Community Data: Information regarding your integration progress and resource usage.
Full Encryption
Every bit of data is encrypted end-to-end. Only your care team can see what matters.
Strict Access
We use zero-trust protocols. Not even our IT staff can peek at your personal files.
Right to Erase
You'll always have the right to request deletion of your records once legal requirements are met.
DPO Access
Our Data Protection Officer is ready to answer your specific questions in Singapore.
Usage and Sharing
We don't sell your data. Ever. We share information only when it’s critical for your social assistance or if required by Singapore law. Our 17 years of community service in Singapore have taught us that trust is the foundation of recovery.
Storage and Security
All sensitive health data is stored on secure, local Singaporean servers. We use multi-factor authentication (MFA) and regular security audits to ensure we stay ahead of potential threats. Have you checked your own digital safety lately? We're here to help you navigate that too.
Contact Us
Questions regarding your privacy? You'll reach our compliance team directly at [email protected]. We promise to respond within 48 business hours to any PDPA-related inquiry.